Are you wondering why an instructor is saying they are not seeing sub requests?
Cross check the reasons below to understand why they don't see certain sub requests:
Verify if there are any OPEN/PENDING sub requests on the Sub Schedule/All Requests (NOT YOUR SUB BOARD) that match the skills/locations on their user profile.
Remember that once a sub request is approved, they will no longer see it as available on their sub board.
Verify they have the right skills and/or locations on their profile.
Find a sub request they should be invited to and check the class name
Head into settings > classes > search for the class > verify the PRIMARY skill
Head into settings > users > search for the user > edit their profile by clicking on the pencil icon > verify they have that skill and the location of the missing sub requests
Check in the 'Not Yet Invited' section of the specific sub request they are not seeing.
If the user has the skills and locations to match this sub request, they may have been deselected out of the list when the original instructor was sending the sub request (if personal invites are enabled in your account), this user was added into NetGym AFTER the sub request was already sent out, OR they updated their NetGym subbing availability to now be available for this date and time block.
You can invite them to the individual sub request within this section or head to settings > users > edit their profile > check the box to invite user to all open/pending requests. This will add them to all sub requests that now match their profile attributes or updated availability.
Check in the "Unavailable" section of the specific sub request they are not seeing
They may be unavailable. In the availability section, make sure their subbing availability is open for this day and time of the week of this sub request.
You can invite them to the individual sub request within this section or head to settings > users > edit their profile > check the box to invite user to all open/pending requests. This will add them to all sub requests that now match their updated availability.
When they were added to NetGym as a new user OR their profile was updated with a new skill/location, they were not invited to existing requests that matched your profile criteria.
Head to settings > users > edit the profile > check the box to "Invite instructor to all open and pending sub requests"
Check their notification preferences by heading to settings > users > check out the icons under each person's name and then hover over the icon to see if they are daily summary or immediate.
If opted into Daily Summary, we will send them the list of all open sub requests at 6pm every day. If there are no open requests by that time of the day, they will not receive a notification that day. See how to Update your Notification Preferences here.