NetGym provides flexible options for managing and customizing notifications, including email, SMS, and in-app alerts. You can choose which events trigger notifications, how they’re delivered, and where they apply.
Accessing Your Notification Settings
Navigate to My Profile in the left navigation menu and click the Notifications tab at the top of the page.
Enabling Push Notifications
At the top of the page, you’ll see the option to Enable push notifications on mobile app. Toggle Yes to allow push notifications to be sent to your mobile device.
You must also enable push notifications in your NetGym mobile app settings.
Make sure your push notification banner setting is set to Persistent instead of Temporary.
If you're not receiving notifications, please log out and log back in as its likely that our token has expired.
Personal Notifications
These apply to your individual account activity. You can choose to be notified about:
Chats – Messages sent to you or group discussions. Chat notifications can also be set within the individual chats. You can mute specific chats for a specific period of time. When muted, you will not be notified, even when tagged/mentioned.
New Posts – Updates from your studio’s feed or announcements.
New Resources – Files, guides, or documents added to your Resource Hub.
Documentation – Assigned documents, certifications, or agreements.
Updates to time off requests – New time off request submitted or existing request updated. Tapping Approve or decline request in any time off notification takes you directly to the Time Off page.
For each category, you can toggle on/off:
Email – Receive updates via email.
Push – Receive mobile push notifications.
To enable or disable email or push notifications, navigate to My Profile → Notifications and turn off the Email or Push notifications toggle.
Subbing Notifications
Subbing notifications keep you informed about coverage requests and changes.
Step 1: Select Your Locations
Choose one or more locations where you want to receive subbing notifications.
Step 2: Set Reminder Timing
Decide how long before a class you’d like a reminder that you’re subbing:
24 hours before
2 hours before
Step 3: Set Invitation Frequency
Choose how often you receive sub request invites from your team:
Daily Summary – One email per day with all requests.
Immediate – Alerts as soon as a request is made.
Step 4: Delivery Channels
You can receive subbing notifications via:
Email
Push
SMS (if enabled): Make sure you add your phone number to the Personal Info section.
Time Constraints for SMS Notifications: SMS notifications are only generated for new sub requests invites sent within 10 days of the class date. If this criterion is not met, users will not receive these alerts, even if notification settings are active.
Step 5: Customizing by Type & Channel (Optional)
Toggle Customize notifications by type and channel to expand detailed options:
Subbing Invitations
Subbing Reminders
Urgent Sub Requests (within 24 hours)
Tags or Comments on My Requests
Sub Request Created on My Behalf
Sub Request Updates
Someone Accepts My Sub Request
I’ve Been Approved to Sub
My Request Has an Approved Sub
My Request Was Reopened by My Sub
My Request Was Canceled or Deleted
Someone Else Was Approved for a Request I Accepted
Manager Update to Sub Request
Role-Specific Actions: Managers have the option to broadcast sub requests to all qualified instructors or send personal invites. Broadcasting ensures broad coverage and notification to all eligible personnel.
For each type, select which channels (Email, Push, SMS) should apply.
Manager Notifications
Manager notifications help you oversee sub requests and class coverage for your team.
Step 1: Select Locations
These are the locations you manage. You can select multiple.
Step 2: Set Frequency
Choose:
Daily Summary – Once per day.
Immediately – Receive alerts in real time.
Step 3: Delivery Channels
Same as subbing: Email, Push, SMS.
Step 4: Customizing by Type & Channel (Optional)
Expanded options include:
New Sub Requests
Urgent Sub Requests (within 24 hours)
Manager Escalations
Sub Requests Pending Approval
Sub Request Has Been Approved
Sub Request Updates
Settings Errors (e.g., skills not assigned, class not synced)
Approval Errors
Request Was Canceled or Deleted
Manager Updates
Broadcasting vs. Personal Invites: Managers can either broadcast sub requests to all eligible instructors (meeting requirements for class skills and location) or opt for personal invitations for targeted notifications.
Managing Notifications While Away
If you want to temporarily disable all notifications, navigate to the Danger Zone (vacation mode):
Toggle Notifications are on to off when you’re on vacation, taking time off, etc.
You’ll stop receiving all notifications until re-enabled.
Tips for Best Results
Balance Immediate vs. Summary: Use summaries for non-urgent updates to reduce distractions.
Tailor by Channel: Keep urgent notifications as push/SMS, less urgent ones via email.
Review Settings Quarterly: Update when your roles or locations change.
Handling Notifications When Leaving a Studio or Organization
If you no longer work with a specific studio or organization:
Disable Notifications: Turn off all notifications in your NetGym profile to stop receiving emails and alerts immediately.
Request Profile Removal: Contact the studio or organization’s management and ask them to remove your profile from their NetGym user list. This ensures you won’t receive any future communications tied to that studio.
Frequently Asked Questions
Why am I not receiving email notifications?
Why am I not receiving email notifications?
Check that your email is correctly set up in the NetGym app and that notification preferences are enabled.
Why do I receive SMS notifications for some locations but not others?
Why do I receive SMS notifications for some locations but not others?
Ensure the sub request complies with the 10-day SMS timeframe rule. SMS notifications are tied to sub request creation dates in relation to the class date.
How do I restart the text messages if I previously opted out?
How do I restart the text messages if I previously opted out?
Type START and send to the number: +1 833-890-2462
Why am I not receiving push notifications?
Why am I not receiving push notifications?
Log out of the NetGym app then log back in.
Can I reduce email volume without disabling notifications entirely?
Can I reduce email volume without disabling notifications entirely?
Yes. You can set email frequency to "Daily Summary" instead of "Immediately."