Top Instructor Questions | NetGym Help Center

How do I change my name in NetGym?

In order to change your name in NetGym, please contact your Manager. They will be able to adjust your name within the account Settings.

How do I change the locations where I get sub requests?

If your company has this feature enabled, you can adjust your locations where you sub. Head to My Profile, Notifications, Subbing Locations to edit where you would like to see sub requests. If your company does not have this feature enabled, please reach out to your Manager and they can support with editing your subbing locations.

How do I edit notifications?

In order to edit notifications, head to My Profile--> Notifications. From here you can choose from multiple options on how/when you would like to receive sub requests. See more on specific notifications you will receive HERE.

How do I create a sub request?

You can create a sub request by heading to your My Requests page and clicking the "+" button in the top right hand corner on the App or "Create Sub Request" in the top left hand corner on the Web. From here, you will input the information for the sub request.

Please see HERE on how to create a sub request if you gym/studio uses Mindbody, Mariana tek, ClubReady, Fisikal, ABC, or Crunch CMS.

For all other BMS', see HERE for how to create a sub request.

How do I update my skills so that I can receive certain sub requests?

In order to update your skills in NetGym, please contact your Manager. They will be able to adjust your skills on your NetGym profile within account Settings.

Why am I not seeing sub requests?

This could be because of several reasons:

There are no OPEN sub requests on the sub schedule that match the skills, location, and/or availability (if that feature is enabled for the account) of your profile. Once a sub request is approved, you will no longer see it as available on your sub board.
1. You do not have the right skills or locations on your profile. Reach out to your Manager to make sure you have the correct skills for your profile. If you have the ability to change your location where you receive sub request, you can adjust this under My Profile--> Notifications.
2. You may be unavailable. In the availability section, make sure you are available for this day and time of the week of this sub request if this feature is turned on for your account.
Depending on your account set up, instructors may have the option to select which instructors they want to invite to their sub request. They have may personally invited select instructors to sub this class.
When you were added to NetGym as a new user or your profile was updated with a new skill/location, you were not invited to existing requests that matched your profile criteria. Contact your manager to ensure the box to "Invite instructor to all open and pending sub requests" on your profile within settings has been checked.
Check your notification preferences. You could be opted into Daily Summary which will send you the list of all open sub requests at 6pm every day. If there are no open requests by that time of the day, you will not receive a notification that day.
Your notification may be outdated. By the time you clicked into the notification for the sub request invite, the sub request has been picked up so it will no longer appear as available to respond to on the sub board.

How can I switch NetGym accounts if I work at multiple studios that use NetGym?

You can switch NetGym accounts by toggling back and forth between your accounts once they are set up. Please see HERE for a step by step on how to set this up for your multiple NetGym accounts.

How do I use NetGym, is there an overview video anywhere?

There sure is :)

If you are using Mindbody, Mariana Tek, ClubReady, ABC, Fisikal, or Crunch CMS, see the NetGym Overview Video HERE.

If we are NOT integrated with your scheduling system at this time, see the NetGym Overview Video HERE.

This will provide you a quick crash course on all the things you need to know to become a pro using the tool!

How can I view the sub requests that I've sent and what I'm approved to take?

You can view sub requests that you have sent out, ones that are still open, and ones that you have been approved to sub by heading to your Sub Board aka the "My Requests page" on the App or Web Browser.

How do I message/contact my Manager or other team members?

You can contact your manager a couple of different ways.

Via NetGym's Chat feature (if enabled for your account). Head to the Chat Icon and send your manager a direct message for general questions.
Directly on a sub request. You can comment on a sub request and tag your Manager directly if there are specific questions you have related to a request.
You can also head to the Directory to contact your manager by phone, email, or chat, depending what they have viewable on their profile.

Why don't I see certain people on the invite list of the sub request?

They do not have the right skills on their profile. You will need to contact your manager to make sure their profile has the skills that are associated with your class.
They may not have the primary skill on their profile but have the secondary skill. When you send out the request, they will be listed in the "Not Invited Yet" button until you or management invites those with the secondary skill. If the sub request is open or sent within 24 hours of the class, then those with the secondary skill will be automatically invited.
They do not have the right locations on their profile. If instructors have the permission to select the locations to sub at, they can update this in your profile settings --> account info. If this is not available to you, contact your manager to update this for you.
They may be unavailable. In the availability section, they have to be available for this day and time of the week.