Posts is NetGym's broadcast communication layer for gym operators. Each post provides a rich text editor to craft your message with formatting, links, and images and configuration options to capture the information you need.
Posts lives within it's own inbox with a stepped creation flow, surfacing urgency and required actions early.
With Posts, you can send:
Announcements
Quick updates (e.g. “New lost and found”) that do not require responses
No response required—view read receipts and emoji reactions
Compliance Acknowledgments
Collect acknowledgements (for policies and procedures
Add due dates to ensure accountability
Event RSVPs
Share training sessions or special classes
Track RSVPs
Permanent Class Openings
Share ongoing class opportunities
Instructors can respond “Accept,” “Maybe,” or “Decline.”
You must manually assign the approved instructor in your booking software
Posts is available on the Flow and Elevate Plans. Please contact your CSM or reach out to Support to upgrade your plan or enable this feature.
By default, Fitness Managers, Regional Admins, Business Admins, and Account Owners can create Posts.
You can adjust in Settings → Permissions → Messenger.
How to navigate the Posts inbox
From the left navigation menu, click Posts to view your three-panels:
Left panel (Filters)
+New Post — create a new Post
All Posts — view all Posts (displays total unread count)
Drafts — view Posts in drafted state
Archive — view Posts you've archived
By Type — filter by Announcements, Compliance, Events, Class Openings (displays unread count by each type)
To view the count of each filtered post, you can view the number on the center panel, next to the filter icon.
Center panel (Post list)
Each post card displays the title and preview text, author and timestamp, due dates, and engagement metrics inline (comments/audience sent/views).
Unread posts are visually distinguished by a periwinkle dot
Posts with upcoming due dates show the due date with urgency coloring — standard, then yellow, then red as the date approaches.
Filter options available for each post type
Right panel (Post detail + Analytics)
Click any post to open its full content in the right panel and make any edits. In the app, you can access details and analytics via the trending up arrow icon.
Use the Post / Analytics toggle to switch between:
Post view: the full content, audience tags, comments, and reactions
Analytics view:
Sent — reached via audience
Unread — delivered but not viewed
Read — opened and viewed
Acknowledged — for Compliance posts
RSVP — (total/going) for Events posts
Audience — a breakdown showing individual status for each recipient
Each metric at the top is clickable to filter the Audience list. And you can target each list in the comments section by clicking the Post comment button.
How to create a Post
When creating a Post, you'll see a 5-step guided flow: Post selection, Post details, Post settings, Audience selection, Review & send.
On web:
Navigate to Posts → "+New Post" → select a Post type: Announcement, Compliance, Event, or Permanent Class Opening.
On mobile: Navigate to Posts (in the bottom navigation bar) → + icon → select the type.
Refer to the following for individual guides, based on the post type:
How to access a Post's options
Within the center panel, click into a Post to navigate to Analytics. On the app, click the three dot icon within a post.
At the top right, you can:
Set notification preferences (bell icon) — either with all activity in the post or only when tagged in a comment
Edit the post body content (pencil icon) — if edited, you can notify & send your edited post to your audience or send without notifying
Edit the settings and audience (gear icon) — add more users via Audience and only new users are notified
Archive the post (folder icon) — any user can archive from their on inbox view and archiving does not delete the post
Delete the post (trash can icon) — confirm to delete
Copy the post link (share icon)
Cancel class opening fix (restricted icon) — for Permanent Class Opening Post
To approve an instructor, click "Approve an instructor" within the post details.
How to add an emoji or comment on a Post
Within a post's details:
To add a comment: add in your comment in the text box → click "Comment".
Use @ commands to address specific people:
@audience — Tag and notify everyone in the audience
@read — Tag and notify everyone who has read the post
@unread — Tag and notify everyone who hasn't read the post
Add media (web only):
Select the image icon to upload an image or search and select a stock image or GIF
Select the PDF icon to upload a document
Select the video camera icon to upload a video from your computer/phone, YouTube, Vimeo, or Loom.
To react with an emoji: click the Smiley face icon (web only) → pick an emoji (for mobile, choose from the options).
What post statuses mean
Every post has a visible status, shown in both the list and analytics views:
Status | What it means |
Active | Live and visible to its audience |
Draft | Saved but not yet sent |
Expired | An Announcement past its expiration date |
Past Due | A Compliance post past its due date with outstanding acknowledgements |
Archived | Manually archived by a manager |
Frequently Asked Questions
What are some Posts best practices?
What are some Posts best practices?
Target precisely: Use Locations/Team/Skills to keep noise low and relevance high.
Use the app pop-up for critical policies/events—guarantees visibility and action.
Stagger reminders for long windows (e.g., every 5–7 days) to reduce alert fatigue.
Draft first for multi-location updates—then clone/adjust audiences as needed.
Who can delete and archive posts?
Who can delete and archive posts?
While any user can archive posts in their inbox, only creators (or higher roles) can permanently delete a Post.
What notifications do I get for posts I sent?
What notifications do I get for posts I sent?
By default, you’ll be notified of every response or comment. You can turn this off by clicking the notification bell in the post details.
You can adjust them in your profile (mobile: More → My Profile → Messenger Notifications; web: My Profile → Notifications).
How does my team know there's an unread post?
How does my team know there's an unread post?
Based on their notification preferences, they'll get an email and/or push notification; or none if disabled.
Regardless if they have notifications turned off, they'll see a red badge with the number of unread Posts.
If you enable app pop-up, that's the first thing they'll see when they open the app.
Looking for information on how staff view and respond to posts? See the companion Instructor Guide.