🧩 What is it?
Managers+ can see every action on a sub request—creation, edits, invites, reminders, responses, approvals, and cancellations—all in one place.
This makes it easier to track what’s happened, troubleshoot issues with your team, and ensure every request is handled smoothly.
Note: events will begin being tracked on August 26th, 2025. Events that happened prior to this date will not be shown in the activity timeline.
❓Why does it matter?
Managers often lack visibility into the lifecycle of sub requests, making it difficult to understand who took what action, when, and why. The Activity Timeline solves this by centralizing every event—creation, edits, invites, reminders, acceptance, declines, approvals, and cancellations—into a single, easy-to-read history.
This provides managers with the transparency they need to troubleshoot, improve accountability, and reduce back-and-forth with their teams.
👥 Who is it for?
Manager+ users
🧠 Key Concepts
Event Tracking: Every lifecycle event is logged—including requests created, edited, invites sent, reminders, acceptances, declines, approvals, cancellations, replacements, reopenings, and escalations.
System vs. Human Actions: Both user-triggered actions and system-triggered events (like automatic escalation within 24 hours of class time) are displayed in the same flow.
Audit-Ready: Provides a clear audit trail to resolve disputes or confirm actions taken.