Shift Notes allow managers and staff leave timestamped messages on individual shifts. Use them to share reminders, handoff details, or important context — without leaving the scheduling view.
Shift scheduling and management are only available on the Elevate Plan. Please contact your CSM or reach out to Support to upgrade your plan or enable this feature.
Permissions: Shift Note permissions are managed under Settings → Permissions → Shifts
Users with the permission to view all shifts can see notes for all shifts on their Team Schedule.
The create shift notes permission allows a user to add/edit/delete their own notes. Enable manage shift notes to allow users to add/edit/delete any note on a shift.
How to add a Shift Note
Navigate to a shift → click the + button in the Shift Notes section and type your message. At least one character is required in the composer — empty notes cannot be submitted.
To @member a team member: type @ to open the mention picker. The picker shows the shift assignee and any manager-level users.
To add a note to a recurring shift series: check "Add to all shifts in the series" before submitting.
Any user with access to a shift can view all notes on that shift, including the assigned staff member and all manager-level users.
Using Shift Notes on mobile
To add a note to a shift on the NetGym app, navigate to a shift you have access to → click the + button in the Shift Notes section and type your message.
Frequently Asked Questions
Can I add a note to multiple shifts at once?
Can I add a note to multiple shifts at once?
Only if the shifts belong to a recurring series. Check "Add to all shifts in this series" when submitting to apply the note across the full series.
Why can't I @mention someone?
Why can't I @mention someone?
You can only @mention the shift assignee and manager-level users.