NetGym

You may receive a mobile push notification (if enabled) when any of the following occur:

You receive a direct message (1:1 or group direct message)

You are added to an existing channel because:

- Your location was updated
- Your skill profile changed
- A team was updated

You are tagged directly in a channel

The first message in a newly created channel is sent

Any chat within the channel is sent

- You are added to a new channel
- You receive a direct message (1:1 or group direct message)
- You are added to an existing channel because:
 - Your location was updated
 - Your skill profile changed
 - A team was updated
- You are tagged directly in a channel
- The first message in a newly created channel is sent
- Any chat within the channel is sent

___________________________________________________________

When You Will Not Receive Notifications

You will not receive a notification if you are removed from a channel

- The chat will be removed automatically from your list

- You will not receive a notification if you are removed from a channel
 - The chat will be removed automatically from your list

Chat notifications are sent as mobile push notifications only.

To manage notifications for a specific chat:

Click or tap the chat image in the top-right corner

- Mute for 1 hour
- Mute for 24 hours
- Mute for 1 week
- Mute always

1. Open the chat
2. Click or tap the chat image in the top-right corner
3. Select Notifications
4. Choose one of the following:
 - Mute for 1 hour
 - Mute for 24 hours
 - Mute for 1 week
 - Mute always

📌 Important: When a chat is muted:

You will not be notified even if you are tagged

- You will not receive push notifications
- You will not see badge indicators
- You will not be notified even if you are tagged

NetGym uses two visual indicators for unread activity.

Appears on Posts or Messages

- Appears on Posts or Messages
- Indicates there is unread activity

- On the Messages icon (total unread)
- On individual chats (unread replies)

- Appears on Messages
- Shows the number of unread items
- Appears:
 - On the Messages icon (total unread)
 - On individual chats (unread replies)

📌 If you’ve read everything but still see a badge:

Mark all as read to get rid of thoughts pesky ghost badges

- Navigate away from the area
- Return to refresh the view
- Mark all as read to get rid of thoughts pesky ghost badges
  
   

Confirm push notifications are enabled for NetGym on your device

- Set NetGym notifications to Persistent, not temporary

Make sure you are not currently inside the chat

- Push notifications are only sent when you are outside the chat view

1. Confirm push notifications are enabled for NetGym on your device
2. Check your phone’s system settings:
 - Set NetGym notifications to Persistent, not temporary
3. Make sure you are not currently inside the chat
 - Push notifications are only sent when you are outside the chat view

Chat notifications are mobile-only

Group chats notify you only when tagged

Muted chats suppress all notifications and badges

Badge indicators reflect unread activity, not push notifications

- Chat notifications are mobile-only
- Group chats notify you only when tagged
- Muted chats suppress all notifications and badges
- Badge indicators reflect unread activity, not push notifications

This article explains when you receive notifications for chats and messages in NetGym, how to manage them, and what notification indicators mean.

Messages: 2 way chats - Notifications

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Messages: 2 way chats - Notifications

When You’ll Receive Chat Notifications

When You Will Not Receive Notifications

How to Manage or Mute Chat Notifications

Understanding Notification Badges

Red Dot

Numbered Badge

Not Receiving Push Notifications?

Key Things to Remember