If you are getting "no user found" error message when trying to login, its because of one of the below reasons!
The email address you are using is not the email address that is listed in the account. Check for typos or extra spaces..
The account owner or manager has not sent you an activation email. Please reach out to them so they can send you an activation email where you will then create your login credentials.
You're logging into an old deleted account. Once you're activated in the new account, make sure you log out of the app completely. Video on how to do this HERE. If you do not do this step, you will get a "no user found" error.
If you're still having issues, send a message to help@netgym.com so we can verify the email we have on file and loop in the account owner to assist.
How to Resend Your Activation Email from the NetGym Login Page
1. Go to the NetGym Website
Visit netgym.com in your browser.
2. Click the Login Button
Look for the “Login” button on the top right and click it.
3. Enter Your Email
Type the email address where you were originally sent the invite, then submit.
4. Select Your Account
You’ll be directed to a screen showing the accounts you're part of. Click the appropriate one (e.g., “Demo Gym”).
5. Enter a Dummy Password
You won’t have a password yet, but go ahead and type in any password as if you were trying to log in.
6. Click Sign In
Click “Sign In” to trigger the activation flow.
7. Read the Message
You’ll see a message that says:
“We're so glad you're here, but it looks like you haven't activated your profile yet…”
8. Click Resend Invite
Click the button or link to Resend Invite. This will send a new activation email to your inbox.
✉️ Next Steps
Open your inbox and look for the NetGym Activation Email (check spam/promotions just in case).
Click the link in the email to activate your profile.
You’ll be prompted to set your password—and you’re in!