Use the Time Off feature in NetGym to submit unavailability for a day or a date range. Your manager is notified automatically and can approve or decline your request from their dashboard.
Your manager must first enable staff permissions to submit time off requests.
How to submit a time off request
Navigate to Staff → Time Off and click + Add time off.
Fill in the request form:
Type : select the type of time off (e.g. Other)
Date(s): choose a single date or date range
Duration: toggle All Day or set specific From and To times
Reason: required if your studio/gym's policy mandates it
Note: optional, for any additional context and documentation
After submitting, your request appears in My Time Off with a pending "submitted" status and your manager is notified.
What happens if your request overlaps with scheduled shifts
If the dates you selected overlap with shifts you're already scheduled for, a Scheduled Shifts Detected dialog appears immediately after you submit.
The dialog lists each overlapping shift with its date, time, team, location, and current status.
From here you can:
Select the shifts you need covered and click Send Cover Requests
Dismiss the dialog and manage cover requests later from the Sub Board
Any shifts that already have a cover request in progress are flagged so you don't send duplicates.
How to check and edit the status of a time off request
Navigate to Staff → Time Off to view your My Time Off list. Click into the request you'd like to see.
Each request shows its current status (pending, approved, or declined), the name of the manager who reviewed it, the date of the decision, and — if declined — the reason provided.
Editing and deleting a request
To delete a request: open the request and select Delete Request.
To edit a request: click the pencil icon.
If you edit the date/time of an approved request, your request will revert back to a pending "submitted" status for manager review.
How to submit time off requests on mobile
Open the NetGym app → click the hamburger menu at the top left to open up your menu → Time Off → Add time off.
How to manage notifications for time off requests
Navigate to My Profile → Notifications → Updates to time off requests
NetGym sends you a notification when the status of one of your time off requests changes. You'll be notified when a manager approves or declines your request.
Tapping the notification takes you directly to your My Time Off page.
Frequently Asked Questions
Why can't I submit a time off request?
Your organization may have a submission window that restricts when requests can be submitted (e.g. only between the 1st and 5th of each month), or a minimum notice requirement your selected dates don't meet. Contact your manager if you're unsure which policy applies.
Why does my time off request say it conflicts with a shift?
NetGym checks your scheduled shifts when you submit a time off request. If any shifts fall within the requested dates, the Scheduled Shifts Detected dialog appears so you can send cover requests for those shifts.
Can I edit a time off request after submitting it?
Yes. Go to My Time Off and click the pencil icon on the request. You can edit pending or approved requests as long as the request has not been locked by a policy submission window.
Looking for information on how managers approve or decline time off requests? Click here.