This article explains:
How to clock in and out
What to expect if something doesn’t work
When to check with your manager
When to Use the Time Clock
Use the Time Clock when:
You’re starting or ending a scheduled shift
You’re tracking approved work time outside of a scheduled shift (if enabled)
Not all studios use the Time Clock. If you don’t see clock-in options, it may not be enabled for your role or location.
How Clocking In & Out Works
Clocking In & Out for a Scheduled Shift
If your studio uses Time Clock for shifts:
Open the NetGym mobile app
Go to Schedule → My Schedule
Select your shift
Tap Clock In when your shift starts
Tap Clock Out when your shift ends
Your clock-in will only work if:
You have permission to clock in
You’re within the allowed time window
Location/geofencing requirements (if used) are met
Your clock-out will only work if:
Geofencing requirements (if used) are met
If something doesn’t work, see the troubleshooting section below.
Clocking In & Out for Unscheduled Time (If Enabled)
Some studios allow time tracking for work that isn’t tied to a scheduled shift.
If this is enabled for you:
Open the NetGym mobile app
Go to the More tab
Select Clock In
Choose your location and team
Add a note if needed
Clock out when finished
If you don’t see this option, it may not be enabled for your role.
Viewing and Editing Your Time Entries
Navigate to My Profile → Time Clock to view:
Your clock-in and clock-out times
Notes you added
Past time entries
If your permissions allow you to edit your time clock entries, click the pencil icon in the time clock entry.
Setting your Clock In Reminder Preferences
If you wish to receive push notification reminders to clock in at the start of your shift, navigate to My Profile → Shift Notifications → Customize notifications by type and channel. Toggle on the Clock in and out reminders.
Important Things to Know 📌
Time Clock rules are set by your studio
Some locations require you to be on-site to clock in
Clock-ins may be restricted to a few minutes before your shift
Missed clock-outs may be flagged automatically
All time entries are logged for accuracy
If you’re unsure about any rules, check with your manager.
If You Can’t Clock In or Out
If something isn’t working, try these first:
Make sure location services are enabled on your phone
Confirm you’re at the correct studio location
Check that you’re clocking in close to your shift start time
If the issue continues, contact your manager. Most clock-in issues are related to studio settings, not something you did wrong.
Using the Time Clock on Mobile 📱
Time Clock is designed to be used from the NetGym mobile app.
Key Takeaways
Time Clock may or may not be used by your studio
What you see depends on your role and location
If something is missing, it’s usually a setup setting
Your manager can help if things don’t look right